Shanghai Gold Exchange C

The Shanghai Gold Exchange (SGE) is a financial market approved by the State Council and established by the People's Bank of China to specialize in the trading of precious metals such as gold. It was officially launched in October 2002. Her establishment has realized the marketization of China's gold production, consumption, and circulation system, and is an important symbol of the opening of China's gold market.

Nature
Self-regulatory agency

History
Since its establishment 15 years ago, the SGE has always adhered to the principle of serving the real economy and industrial development, striving to provide investors with richer investment channels, and has gradually developed into the core and hub of the Chinese gold market, as well as an important precious metals (gold, silver, platinum, etc.) trading market on a global scale. Since 2007, the SGE's trading volume has ranked first among the world's gold spot trading floors for 10 consecutive years.

As of the end of 2017, the SGE had 253 members, including 165 domestic financial and comprehensive members, 19 special members, and 69 international members which are all well-known international banks, gold groups and investment institutions. There were 12,269 institutional customers and 9,312,200 personal customers.

The SGE has established a multi-level gold market system composed of bidding, inquiry, pricing, and leasing markets, integrating the domestic main board market and the international board market.

Contact
Telephone: 021-33189588
Fax: 021-33662058
E-mail: sge@sge.com.cn
Address: Number 99 Henan Middle Road, Huangpu District, Shanghai
Postcode: 200001

The SGE is not a government agency, nor a regulator, and does not regulate foreign exchange.

Generally speaking, SGE-registered broker profile will be found at the Membership page on SGE' s official website. Try to find it and check if it will match the info from the broker's website.

The detailed steps are as below:
1. Enter the SGE' s official website http://en.sge.com.cn/, click into the Membership page from the main menu;
2. Click into the List of Members(International Board) to check detailed information of overseas.

When you have disputes with a SGE-regulated broker, you can proceed the following ways:

1st way: The recommended way is to contact the broker directly and negotiate a solution to the disputes.

2nd way: If you are not satisfied with the broker's reply, you can lodge a free complaint with the SGE.

There are two channels to complain:
(1) File a complaint through hotline
You can call the 24-hour free hotline of the SGE. Your true name is required when filing a complaint and the SGE will withhold your identity if you don' t want it disclosed.
24-hour Hotline: 0086 185 2100 4777

(2) Submit a complaint online
Online complaint address: http://en.sge.com.cn/eng_about_contactUs

3rd way: If the 2 ways above can't solve the dispute, the last way is to issue a case to the court in China.